First Time User

How to Make a Reservation
How to Rent a Car
Insurance System
Home > First Time User

If it is your first time to use our service and TOYOTA Rent-A-Car in Guam, please read the following:

How to Make a Reservation
Online Booking System
How to Rent a Car
Make a Reservation

You will be asked for the following items:

Your Name

Your Email

Date of Pick Up / Return

Your Phone Number

Desired Car Grade or Model

Pick Up / Return Location

Child seat for the children who is under age of
11 or below 145cm tall

Go to How to Make a Reservation
Check the Option Rate

Rent a Car

(1) Bring the following items:

  • Driver's License (Any person who intends to drive)

  • Passport (Any person who intends to drive)

  • Credit card

(2) About our shops

  • In the hotels without our shops inside, we can arrange the closest and most convenient shop from the customer’s hotel, and please choose “Hotel” in your booking procedure, and put into the hotel name directly into the “Hotel Name” box.

  • The shop staff picks up the customer at the requested hotel front or the lounge 10 minutes before the reserved time.

  • The customer who would like the shop staff to pick you up and to send you back after the return procedure to the airport, please choose “Guam International” in your booking procedure, put also into the flight code to Guam and from Guam.

  • The shop staff picks up the customer at the airport 10 minutes before the reserved time for pick up, and gives the customer a ride to Airport Location shop for the pickup procedure. It usually takes about an hour to complete immigration procedure at the airport, and “flight’s arrival time + 1 hour” will be the best time for the customer to pick up the car.

  • After the return procedure at Airport shop, the shop staff also send the customer back to the airport, and “flight departure time - 1~1.5 hours” must be appropriate for the customer to return the car.

  • ① Business hours

    Business hours


    Key-in return availability

    Atkins Kroll Toyota (Main branch)


    Open @ lunch

    Not Available

    Leo Palace Resort



    12:00-13:00; After 17:00

    Fiesta Resort Guam



    13:00-14:30; After 17:00




    11:30-13:00; After 17:00

    Airport shop

    24 hours

    Open @ lunch

    Not Available

(3) About “KEY-IN (IN LOCK ) RETURN”

  • For the customer who would like to return the car during Lunch or outside business hours at any Inside hotel shop, or at the other Hotels without TOYOTA Rent-A-Car counter, the car is not required to be made any return process at the shop counter, and can be just returned :

    1. Fiesta Resort & Spa, Lotte Hotel – Keys should be returned to front desk during lunch hour(1230-1500)and after office hours(after 1800). - Free of charge

    2. Leo Palace – Keys should be dropped in ‘key drop box’ during lunch hour(1200-1400) and after office hours(after 1800). - Free of charge

    3. Other hotels – Key-in return anytime available for $20 (HYBRID/LUX SEDAN/LUX SUV grade models installed with the Smart Key system can not be returned with “KEY-IN(IN LOCK)” at any other hotel where our shop is not available.)

  • Atkins Kroll Toyota (Main branch) can’t accept “KEY-IN RETURN”, and all of the cars are required to be returned before 18:00.

  • Airport Location shop can’t accept “KEY-IN RETURN”, and all of the cars can be returned at any time because Airport Location shop is open 24 hours a day, every day.

(4) About payment

  • Payment must be on a credit or debit cards when you pick up car. We can do a hold on their credit card for a deposit and void it upon return and accept cash.

    * Please note that the JPY cost you can see in the Confirmation email sent by us after you confirm the booking, might be slightly different from the one which is to be actually charged on your credit card, as the exchange rate is different. And in case where you pay the cost by Debit Credit, the debit card fees are sometimes also required depending on the card company.

Before Departure
  • Rental Terms and Conditions will be prepared. If you have any questions, please do not hesitate to ask the rental staff. After confirming the Terms and Conditions, please sign it and pay the estimated rental charges.

  • Check if there are any scratches or dents on the car with the rental staff before leaving the location.

  • Adjust the seat and mirror, and remember to fasten both your front and rear seat-belts.

Return the Car
  • Fill the tank at the nearest gas station before you return the car. (If you do not, the prescribed fuel charge depending on mileage will be charged.)

  • If the car returned under the “KEY-IN RETURN” conditions is not be filled up its gas tank, the shop is to charge the gas cost for the customer at their rate.

  • Please contact the rental location you rented the car from in advance if you decide to rent it longer. (A prescribed penalty will be charged if you overrun your scheduled rental hours without prior notice.)

  • After arriving at the returning location, the rental staff will check the car if there are any scratches or dents. Any excess or deficit will then be adjusted.

  • If the shop staff finds some scratched or dents on the car returned under the “KEY-IN RETURN” conditions, they are to charge the repair fee at their rate for the customer .

  • Be sure to take all of your belongings out of the car.

Insurance / Compensation System


Since the vehicle fee does not include an insurance fee, it is necessary to subscribe to one separately. The insurance options you are able to subscribe as a part of a rent-a-car contract are listed below

Collision Damage Waiver(CDW)

Insurance Premium
A: Minicar・Economy・Compact・Midsize・Hybrid class $17.95/day
B: Full size・SUV・SUV mid class $19.95/day
C: SUV full・Sports・Luxury Sedan・Luxury SUV・Minivan $29.94/day

Coverage: If you have a car accident, the following compensation amount will be paid. Please note that the below amounts for third party property and first party automobile are applicable only to vehicle-to-vehicle accident and any single-vehicle-accident is out of the coverage.

Third party bodily injury

$1,000,000 (Deductible - $ 0) per accident

Third party property (Not applicable to single-vehicle-accident)

$1,000,000 (Deductible- A,B&C $1,000) per accident

First party automobile (Not applicable to single-vehicle-accident)

Actual amount (Deductible- A,B&C $1,000) per accident

* Maximum coverage for CDW: $2,000,000

Cases where the insurance doesn’t cover

  • Dirt inside the car, any tire failure (e.g. flat tire), wheel or wheel cover, and window damage.
  • When an accident/car damage occurred under the influence of alcohol or drug intake.
  • Damages caused by vandalism by the customer (policyholder), third party or by a hit-and-run.

    Example: The car was scratched while parking, but it is not known who did it. (The insurance covers only if who did such scratch is known.)

  • Passenger Accident Insurance (PAI)

    Insurance Premium: $13/day for all vehicle classes

    Coverage: If you subscribe to this insurance, the following compensation amount will be paid when there is an accident.

    Cost of treatment

    Driver: $100,000, Passenger: $10,000 (No deductible)

    Cost of hospitalization

    Driver/Passenger: $1,000(within 30 days after the accident) (No deductible)

    Cost of ambulance

    Driver: $100, Passenger: N/A (No deductible)

    * Maximum coverage for the above (total amount for driver and passenger(s)): $150,000/accident
    * Maximum death compensation: $150,000
    * Maximum hospitalization compensation: $25,000/accident

    What should I do when I have an accident?

    Please call our airport shop and the police.

    Airport Shop:+671-648-8722 or +671-648-8724
    (24/7, English only)

    Rates & Car Models